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When owners
have support,
they travel with
confidence.

At Vandoit

We know adventure can be complicated. Vehicle malfunctions can be overwhelming and stressful, leaving you feeling incapable and helpless. While we never claim our van is free of problems, we created an hyphens: easy to use van that is serviceable by our support team, so you never have to solve anything by yourself.

Every Day Our Team

1. Answers Tickets

We respond to support tickets submitted in the Van Owner Support Portal. When needed, we conduct research and track down expert answers. Our team follows up on every ticket until it reaches a satisfactory conclusion.

2. Creates Resources

Our team creates articles, videos, auto-responses, bulletins, resources for van walkthroughs, and troubleshooting guidance.

3. Learns Constantly

We listen to owner feedback, conduct research, review past support tickets, and learn about new products to stay well versed in our field.

meet the team section

Ian Stone

Customer Support
Manager

Jared McCauslin

CEO

Marcus Dilley

Support Guru

Marcus Dilley

Support Guru

Nick Eisenbarth

Engineer

Shayna Orr

General Manager

Allison Murray

Executive Coordinator

Nick Eisenbarth

Engineer

Shayna Orr

General Manager

Allison Murray

Executive Coordinator

Your Support Team Has

A Solution-Focused Mindset – Our focus is getting each client back to operational efficiently and effectively.

Clear Communication – We communicate with a wide variety of personalities and instead of comprehension use skill levels, precision, and questions, teaching to communicate effectively.

A Teachable Appetite – A teachable spirit with a hunger to seek out and apply knowledge for solutions when the answer is unknown. An adeptness to learn and then apply knowledge.

The Bottom Line

When people buy custom campervans or other recreational vehicles, they are often surprised by how complicated they can be. Not only do they have to learn multiple complex systems, but there are many opportunities for things to go wrong. Without the help of a support team, they don’t know what mechanical or electrical complexities they are getting into and are left feeling cheated, frustrated, and even incapable. At Vandoit, we created an easy to use, assembly-based van, that is serviceable by our customer support team, so you never have to solve anything by yourself. Our team works to answer service tickets, creates educational resources, and is learning more every day to reduce malfunctions from happening and keep each weekend trip enjoyable. Our customers love their vans because they can trust them to work right and trust that an expert is there to help when they don’t. Thanks for trusting your adventure to the team at Vandoit.
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