Every Day Our Team
1. Answers Tickets
We respond to support tickets submitted in the Van Owner Support Portal. When needed, we conduct research and track down expert answers. Our team follows up on every ticket until it reaches a satisfactory conclusion.
2. Creates Resources
3. Learns Constantly
We listen to owner feedback, conduct research, review past support tickets, and learn about new products to stay well versed in our field.
meet the team section
Your Support Team Has
A Solution-Focused Mindset – Our focus is getting each client back to operational efficiently and effectively.
Clear Communication – We communicate with a wide variety of personalities and instead of comprehension use skill levels, precision, and questions, teaching to communicate effectively.
A Teachable Appetite – A teachable spirit with a hunger to seek out and apply knowledge for solutions when the answer is unknown. An adeptness to learn and then apply knowledge.