When owners
have support,
they travel with
confidence.
At Vandoit
We know adventure can be complicated. Vehicle malfunctions can be overwhelming and stressful, leaving you feeling incapable and helpless. While we never claim our van is free of problems, we created an easy-to-use van that is serviceable by our Customer Realtions team
-- often remotely -- so you never have to solve anything by yourself.
Our business hours are from 8 a.m. to 5 p.m. Responses will occur during these hours. When submitting a ticket, please send us clear photos and/or videos of the issue you are contacting us about: it will expedite your support request.
Every Day Our Team
1. Answers Tickets
We respond to customer support & service tickets submitted in the Van Owner Support Portal. When needed, we conduct research and track down expert answers. Our team follows up on every ticket until it reaches a satisfactory conclusion.
2. Creates Resources
3. Learns Constantly
We listen to owner feedback, conduct research, review past support tickets, and learn about new products to stay well versed in our field.
meet the team
Ian Stone
Technical & Customer Support
Jared McCauslin
Co-Owner & CEO
Marcus Dilley
Customer Relations Specialist
Nick Eisenbarth
Lead Engineer
Shayna Orr
General Manager
Allison Murray
Executive Coordinator
Your Support Team Has
A Solution-Focused Mindset – Our focus is getting each van back to 100% functional as efficiently and effectively as possible.
Clear Communication – We communicate with a wide variety of personalities. We communicate effectively by using precision, questions, education, and our team’s skill sets.
A Teachable Appetite – A teachable spirit with a hunger to seek out and apply knowledge that results in solutions for our customers. It’s no exaggeration to say our team learns something new every day. An adeptness to learn and then apply knowledge.
The Bottom Line
When people buy custom campervans or other recreational vehicles, they are often surprised by how complicated they can be. Not only do they have to learn multiple complex systems, but there are many opportunities for things to go wrong.
Without the help of a support team, they don’t know what mechanical or electrical complexities they are getting into and are left feeling cheated, frustrated, and even incapable.
At Vandoit, we created an easy to use, assembly-based van, that is serviceable by our customer support team, so you never have to solve anything by yourself. Our team works to answer service tickets, create educational resources, and is learning more every day to reduce malfunctions and keep each weekend trip enjoyable.
Our customers love their vans because they can trust them to work right and trust that an expert is there to help when they don’t. Thanks for trusting your adventure to the team at Vandoit.
